Privacy Policy

Last Updated: September 11, 2026

At Ovation Grafix, we respect your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, www.ovationgrafix.com, communicate with us, request information or estimates, submit files, or otherwise interact with us in connection with our products and services.

1. Who This Privacy Policy Applies To

This Privacy Policy applies to visitors to the Ovation Grafix website, individuals who communicate with us through our website, email, telephone, or other means, and individuals who provide personal information to us in connection with our products and services.

Ovation Grafix provides products and services to individuals, businesses, nonprofit organizations, and other organizations. When you interact with us on behalf of a business or organization, we may collect personal information about you, such as your name, job title or role, business email address, telephone number, and business mailing address.

Our Privacy Policy applies to personal information about individuals that we collect in connection with our business relationships, regardless of whether the individual is acting personally or on behalf of a business or organization.

Information that identifies or relates solely to a business or organization, rather than an individual, may not constitute personal information under applicable privacy laws.

2. Information We Collect

We collect personal information that you provide to us when you use our website or communicate with us, as well as certain information that may be collected automatically when you use our website.

Information You Provide

Depending on how you interact with us, we may collect:

  • Contact and estimate information: Your name, business or organization name, email address, phone number, and information you provide about your project when requesting an estimate or contacting us.
  • Account information: Your username, email address, and other information associated with an online client account or other account we provide for customer services.
  • Files and project information: Files, images, graphics, documents, artwork, and other information you submit to us for printing, design, mailing, or related services.
  • Order and service information: Information necessary for us to prepare, produce, deliver, mail, or otherwise provide products and services you request.
  • Other information you choose to provide: Any other information you voluntarily provide to us through our website, email, telephone, file submissions, or other communications.

Our website does not provide online ordering, online billing, or online payment processing. Payment and billing arrangements are handled separately from the website.

3. Third-Party Website Services

Certain features of our website, including estimate requests, file submissions, and client-service functionality, may be provided through third-party technology and service providers.

These providers may collect and process information that you submit through those features, as well as technical information necessary to provide, secure, and operate their services.

We use these services to help us receive project information, communicate with customers, receive uploaded files, and provide related customer-service functionality.

When you use a third-party service through our website, the information you provide may also be subject to that provider’s own privacy policy and terms.

4. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically by our website, hosting provider, security tools, and third-party services that provide functionality on our website.

This information may include your Internet Protocol (IP) address, browser type, device or operating-system information, pages or features you access, referring or exit pages, dates and times of website activity, and other technical information necessary to operate, secure, and maintain the website.

We may use automatically collected information to:

  • operate and maintain our website;
  • provide and secure website features;
  • detect and prevent spam, fraud, unauthorized access, and other malicious activity;
  • troubleshoot technical problems; and
  • maintain the security and reliability of our website and systems.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functions such as maintaining login sessions, remembering information you have entered, and supporting the operation and security of the website.

We do not use cookies or similar technologies for behavioral advertising or to track your activity across unrelated websites for advertising purposes.

Third-party services incorporated into our website may use their own cookies or similar technologies as described in their applicable privacy policies.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the operation of some website features.

6. How We Use Your Information

We use the information we collect for purposes reasonably necessary to operate our business and provide our products and services, including to:

  • review files and artwork submitted for printing, design, or related services;
  • respond to questions, requests, and estimate inquiries;
  • communicate with you about projects, estimates, orders, and services;
  • manage client accounts and related website functionality;
  • prepare, manufacture, print, package, deliver, or mail products and materials;
  • coordinate services with production, manufacturing, shipping, mailing, and other business partners;
  • maintain business, accounting, and transaction records;
  • maintain the security and functionality of our website and systems;
  • detect and prevent spam, fraud, unauthorized activity, and security threats;
  • comply with applicable laws and legal obligations; and
  • protect our rights, property, customers, employees, and business.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing any notice or obtaining any consent required by applicable law.

7. Sharing and Disclosure of Personal Information

We do not sell your personal information for monetary consideration, and we do not use your personal information for targeted behavioral advertising.

We may disclose personal information to service providers and other third parties when reasonably necessary to operate our business, provide our products and services, process your requests, or fulfill your projects.

These parties may include:

  • Website and technology service providers: Companies that provide website hosting, file-transfer, account-management, security, communications, or other technology services.
  • Production and manufacturing vendors: Vendors that produce, print, manufacture, or otherwise fulfill products or materials that you request from us.
  • Shipping and mailing providers: Companies that deliver or mail products and materials to you or to addresses you provide to us.
  • Professional and business service providers: Companies that provide information technology, communications, administrative, or other services necessary to operate our business.
  • Legal and regulatory authorities: Government agencies, courts, law enforcement, or other parties when disclosure is required by law or legal process or is reasonably necessary to comply with a legal obligation.

We seek to disclose only information that is reasonably necessary for the applicable business purpose.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, maintain our customer and business relationships, fulfill reorders and related services, maintain appropriate business and financial records, resolve disputes, protect our business and systems, and comply with applicable legal obligations.

We may retain customer artwork, files, project information, and service information so that we can provide reorders and related services.

We do not retain personal information longer than reasonably necessary for the purposes described in this Privacy Policy, taking into account the nature of the information and our legitimate business and legal needs.

When personal information is no longer reasonably necessary for these purposes, we may delete it, securely dispose of it, or de-identify it where appropriate.

9. Your Privacy Rights

We provide individuals with reasonable access to and control over personal information that we maintain about them.

Depending on the circumstances and applicable law, you may request that we:

  • Provide access: Tell you what personal information we maintain about you and provide a copy or summary where appropriate.
  • Correct: Correct inaccurate or outdated personal information.
  • Delete: Delete personal information that we maintain about you, subject to information we need to retain for legitimate business purposes or are required to retain by law.

The specific privacy rights available to you may vary depending on where you live and applicable law. We will honor applicable legal rights and applicable exceptions and limitations.

10. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

mail@ovationgrafix.com

Please use the subject line “Privacy Request” and provide enough information for us to understand your request and locate the information involved.

We may take reasonable steps to verify your identity or authority to make a request before providing, correcting, or deleting personal information. The information we request for verification will depend on the nature and sensitivity of the request.

If you are submitting a request on behalf of another individual, we may require appropriate documentation demonstrating your authority to make the request.

We will respond to privacy requests within the time required by applicable law.

Appeals

If we deny your privacy request, you may appeal our decision by contacting us at mail@ovationgrafix.com with the subject line “Privacy Request”

Please explain why you believe the request should be reconsidered. We will review the appeal and respond within the time required by applicable law.

11. Children’s Privacy

Our website and services are intended for adults, businesses, nonprofit organizations, and other customers and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If we learn that we have knowingly collected personal information from a child under 13 without the consent required by applicable law, we will take reasonable steps to delete that information.

12. Information Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

For website accounts, passwords are handled through the applicable website or account-management systems. We do not intentionally store or maintain customers’ passwords in plain-text form.

No website, computer system, electronic transmission, or method of storing information can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control. When you access a third-party website or service, that third party’s privacy policy and terms may apply.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you want to submit a privacy request or appeal, please contact us:

Ovation Grafix
1326 N Weinbach Ave
Evansville, IN 47711
Email: mail@ovationgrafix.com